Frequently Asked Questions

Absolutely. We have higly trained and motivated staff who are always checking to see that everyone is happy, healthy and comfortable. If there was to be a problem we would contact you straight away to let you know. And sure, if you want to call us to see how your beloved pet is getting on we would love to hear from you to give you an update!

We have an excellent and higly reliable local Veterinary on call 24 hours a day 7 days a week. We will get the best service available for any of our guests should the occasion arise. In the event of an emergency during public holidays we are close the Manukau Emergency Vets who operate during these times.

Absolutely. See our opening hours, outside of public and school holidays. We welcome anyone who feels it necessary to come and see where their dog(s) are going to be staying while they are away and meet the staff that are going to be caring for them. We do not need to meet your dog(s) before you bring them along to stay.